Question 1

How do I make a reservation?

Accepted Answer

Reservations can be made online anytime by clicking "Book Now" at the top of any page. To book by phone, call us at +1 (518) 362-2605.

Question 2

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) through our secure Mews payment system. Apple Pay is supported on compatible mobile devices. We do not accept cash payments.

Question 3

Is a deposit required when I book?

Accepted Answer

Yes. Your credit card will be charged within 7 days after we confirm your reservation. The deposit amount and timing vary by rate type — full details are shown at checkout before you confirm your booking.

Question 4

What is your cancellation policy?

Accepted Answer

Check-in May 15 – October 15: Cancel at least 10 days before arrival for a refund (less a $25 cancellation fee).
Check-in October 16 – May 14: Cancel at least 3 days before arrival for a refund (less a $25 cancellation fee).
Group bookings (4+ rooms): 30-day cancellation notice required.
Advance Purchase or Black Friday rates: Non-refundable and non-cancellable.
If you cancel within the cutoff window, your deposit is non-refundable — but you're always welcome to send a friend or family member in your place.

Question 5

Do you offer group or block bookings?

Accepted Answer

Yes. For groups of 4 rooms or more, please contact us at saranaclakeinn@whiterainbow.com or +1 (518) 362-2605 to coordinate.

Question 6

Can I extend my stay after I've booked?

Accepted Answer

Yes, depending on availability. If you're already with us, please let us know as soon as possible before checkout and we'll do our best to accommodate you. This may include relocating you to a similar room.

Question 7

Are taxes and fees included in the rate?

Accepted Answer

State and municipal tax is added at checkout on top of your room rate.

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Frequently asked questions

How do I make a reservation?

What forms of payment do you accept?

Is a deposit required when I book?

What is your cancellation policy?

Do you offer group or block bookings?

Can I extend my stay after I've booked?

Are taxes and fees included in the rate?

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